Location:          Medford, OR

Post Date:        September 20, 2019

Summary:

 The Operations Manager oversees, directs and organizes the work of the centralized branch operation team.  Promotes teamwork in the workplace and ensures outstanding internal and external customer relations with exceptional service levels. Researches and builds products, features and platforms; analyzes data and existing systems to meet bank goals and objectives.  Supports the deposit core and applications and delivers electronic banking products and services.  Develops and implements bank policy and procedures for both branch personnel and operation activities. Is a leader and promotes a culture of high performance and continuous improvement that values learning and a commitment to quality.

Duties and responsibilities:

• Monitor daily operations to streamline processes, and also supervise the execution of daily tasks, adhering to strict deadlines.
• Responsible for setting up the workflow process and taking necessary measures to provide the needed support for efficient bank operations.
• Leads and manages projects to meet the strategic goals and objectives of the bank.
• Administer the bank’s core processing system for the deposit operations.
• Inspire, mentor and coach staff members through personal coaching with clear expectations, celebrations, measurements and accountability.
• Foster teamwork and promotes a solution driven environment.
• Active member in the Compliance Committee to ensure the bank’s compliance with all deposit rules, laws and regulations.
• Ensure support operations personnel are fully aware of and adhere to all state and federal regulations plus process work in accordance with bank policies and procedures.
• Support the development, implementation and management of the Bank Secrecy Act/Anti-Money Laundering and OFAC Compliance Programs.
• Assist in the preparation responses for examiners, auditors, or internal audits and make corrections as necessary.
• Engaged in community development activities to increase awareness of banks presence to the community members and general public.
• Develop and maintain a thorough working knowledge of the banks services, operations and organization; communicate this understanding to others when appropriate and refer inquiries and correspondence to the proper department or individual.
• Chair periodic meetings (operations support, new accounts, and BSO) to discuss improvements and resolve issues.
• Completes interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Fosters a success-oriented, accountable environment within the bank through well-defined expectations, policies and procedures. 
• Promotes a strong relationship between branches, departments and operations support team.
• Ability to interact with all levels of the banks organization and collaborate with team members.
• Maintain an attendance record that meets the bank guidelines.
• Other duties as assigned.

 Position Qualifications:

• 8 plus years’ experience in deposit operations management with a minimum of 3 years bank compliance and/or audit experience.
• 4 years of leadership experience including hiring, coaching, training and mentoring
• Knowledge and understanding of departmental workflow processes
• Extensive knowledge of financial institution policies and procedures.
• Must be able to respond to common inquiries from regulatory agencies, courts and outside consultants.
• Strong organizational skills and the ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Intermediate knowledge of Microsoft Word and Excel and other bank equipment.
• Strong analytical and technical skills for administering the bank’s core processing system.
• Excellent verbal, written, and interpersonal communication skills.
• Degree in Business Administration a plus.

 Contact from interested candidates only, please. No contact from recruiter, agencies or consultants. Forward resumes to hr@peoplesbank.bank. People’s Bank of Commerce is an Affirmative Action and Equal Opportunity Employer, M/F/D/V

Location:          Steelhead Finance, Medford OR

Post Date:        September 20, 2019

Summary:

Provides support to Steelhead Finance with the purchase, approval and maintenance of client invoices. Responsible for entering client invoices via automated software in accordance with established legal regulations and company policies and procedures.  Ensures correct combinations of documents are prepared and/or received for each transaction.  Performs diverse duties in support of, and in conjunction with, the Steelhead team, including but not limited to accurately approving client invoices for purchase in computer systems.  Provides excellent customer service and administrative support for Steelhead Finance.

Duties and Responsibilities:

• Provide friendly, courteous and professional communication support, including responding to incoming telephone calls, electronic mail and voice mail for both internal and external customers.
• Review for accuracy and completeness on all new invoices prior to approving and ensure correct documentation for each transaction.
• Obtain all necessary documentation for each invoice.
• Follow the invoice until accuracy is confirmed, updating changes as necessary.
• Set-up and maintain fees and deductions in accordance with company policy and procedures and established guidelines.
• Understand and adhere to the compliance of all federal and state laws and regulations and company policies, procedures and standards in area of responsibility.
• Maintain accuracy, neatness and thoroughness in performance of assigned duties to minimize errors.
• Complete all required internet compliance training within established time frames.
• Set up and maintain ticklers.

Performance Standards:

• Maintain accuracy, neatness and thoroughness in performance of assigned duties to minimize errors.
• Process invoices at levels that fall within company norms.
• Prioritize tasks and special assignments to meet deadlines on a daily basis.
• Minimal to no errors on invoice approval.
• Work with team mates ensuring clients are funded in a timely manner.
• Answer telephone by 3rd ring.
• Respond promptly to walk-in customers and incoming telephone calls by assisting or referring them to appropriate personnel/departments.
• Maintain a satisfactory level of attendance and tardiness as defined in the company attendance policy.

Education, training and experience:

• Successful completion of a high school diploma or GED.
• Excellent knowledge of office equipment essential to job performance: ten-key calculator, personal computer.
• Strong knowledge of computer programs: Word, Outlook and Internet usage.

Contact from interested candidates only, please. No contact from recruiter, agencies or consultants. Forward resumes to hr@peoplesbank.bank. People’s Bank of Commerce is an Affirmative Action and Equal Opportunity Employer, M/F/D/V

Location:       Barnett Branch, Medford, OR

Post Date:     April 26 , 2019

Summary:

The Loan Officer’s principal duties and responsibilities shall be the marketing and origination of loans that meet the underwriting criteria for People’s Bank of Commerce’s consumer residential real estate loans.

Duties and Responsibilities: 

• Use best efforts to promote the products and services of People’s Bank of Commerce.
• Make all loan applications on such terms and in such a manner as required by People’s Bank of Commerce and pursuant to all applicable federal, state, and local statutes, ordinances, rules and regulations which include, but are not limited to: the Equal Credit Opportunity Act, the Fair Housing Act, the Fair Credit Reporting Act, the Truth in Lending Act, the Real Estate Settlement Procedures Act and the Privacy Act.
• Treat all consumers fairly regardless of race, color, gender, marital status, familial status, immigration status, sexual orientation, religion, disability or national origin.
• Promote and provide loan products in a non-discriminatory manner, and offer loan options commensurate with borrower qualification. Clearly and completely explain all such loan options, including the current rates, fees and the benefits of each option.
• Immediately forward all completed loan applications to Processing.
• Keep accurate records and files as required by the Bank.
• Respect People’s Bank of Commerce’s ownership of all equipment, supplies, books, records, and proprietary information. It is understood that customer lists developed while at People’s Bank of Commerce remain the property of the Bank even after termination of employment.
• Adhere to the state and federal “Do Not Call” lists when marketing new customers and cold calling prospective customers.
• Maintain confidentiality of all customer and Bank information at all times. Officers will be granted authorization to access specific software, programs, files and documents only on a need to know basis to complete job duties.
• Attend all meetings as required.
• Perform other duties as assigned

 Position Qualifications: 

• Experience originating Conventional, FHA, VA, USDA, ODVA and Jumbo loans.
• High School diploma.
• Good oral, written and telephone communication skills.
• Ability to effectively work with team members and on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently, accurately and with established time frames.
• Maintain a valid NMLS number.

Contact from interested candidates only, please. No contact from recruiter, agencies or consultants. Forward resumes to hr@peoplesbank.bank. People’s Bank of Commerce is an Affirmative Action and Equal Opportunity Employer, M/F/D/V