People's Bank Careers

At People's Bank, we strive to provide A Better Banking Experience to our customers and a better career experience for our employees. We recognize that our employees are the messenger of our vision and values and are key to the bank's success. People's Bank offers a competitive benefits package including salary commensurate with experience, 401k, Employee Stock Ownership Plan (ESOP), as well as health, dental, vision and life insurance coverage.

If you want to be empowered to excel in your work; if you are looking for career and growth opportunities; if you enjoy building relationships with your customers; and if you're seeking a family-oriented, fun team of people, People's Bank may be just the employer for you!

Contact from interested candidates only, please. No contact from recruiter, agencies or consultants. People’s Bank of Commerce is an Affirmative Action and Equal Opportunity Employer, M/F/D/V

Forward resume to hr@peoplesbank.bank

Current Career Opportunities:

Accordion 1

Personal Banker

Non-Exempt - Full Time (40 hours a week)

Location: Ashland, Oregon

Post Date: February 20, 2020

Summary:

Performs excellent customer service by providing a broad variety of services including opening new accounts, servicing existing accounts, consumer loans and teller transactions. Promotes all bank products through cross selling and actively supports the development of customer relationships. Contributes to the efficient and effective operations of the Branch while upholding the bank’s core values, core competencies and customer service standards.

Duties and Responsibilities:

Provide friendly, courteous and professional communication support, including responding to incoming telephone calls, electronic mail and voice mail.
Open new accounts plus cross sell other products and services to meet the customer’s needs.
Handle all monetary transactions for customers, (i.e. deposits, withdrawals, loan payments, check cashing, misc.)
Meet Company “Teller Balancing Requirements” to assure accurate cash handling in the service to our customers and minimize time and effort to locate outages.
Provide products and services education, assistance, research, support, and problem resolution in a timely manner to customers and employees.
Adhere to the Bank’s CIP, BSA and related security procedures plus all State and Federal regulations to ensure bank compliance in your area of responsibility.
Use active listening skills to determine customer needs to sell and cross-sell bank services in the branch and local community by developing rapport with people to establish strong customer relationships.
Interview potential consumers, make quality loan recommendations or loan decisions based on lending authority, prepare all loan documentation and loan follow-up.
Consistently make productive use of your time, ask for additional assignments or assist others.
Attend meetings as requested.
Perform special projects or other duties as assigned.

Position Qualifications:

Knowledge of financial products and services with a minimum of one-year experience in new accounts, consumer loans and teller areas
Demonstrated knowledge in consumer lending a plus
Excellent interpersonal skills and ability to develop rapport with people and establish strong customer relationship
Excellent communication (written and oral) and organizational skills
Demonstrated interest in selling financial products and service with some sales experience
Ability to be a team player and work in a team environment
Problem-solving skills and ability to tactfully handle difficult customer situations
Demonstrates attention to detail
Computer knowledge of Microsoft Word, Excel and other software programs
Successful completion of a high school diploma or GED

Contact from interested candidates only, please. No contact from recruiter, agencies or consultants. Forward resumes to hr@peoplesbank.bank. People’s Bank of Commerce is an Affirmative Action and Equal Opportunity Employer, M/F/D/V

Accordion 2

Customer Service Representative I or II

Non-Exempt - Full Time (35 hours a week)

Location: Grants Pass, OR

Post Date: February 14, 2020

Summary:

Perform a variety of customer service activities for new and existing customers. Provides exceptional customer service and support to expand and retain customer relationships, and promotes all bank products by cross selling financial services to customers. Contributes to the efficient and effective operations of the Branch while upholding the bank’s core values, core competencies and service standards.

Duties and Responsibilities:

Customer Service Representative I

Provide friendly, courteous and professional communication support, including responding to incoming telephone calls, electronic mail and voice mail.
Handles all monetary transactions for customers (i.e. deposits, withdrawals, loan payments, check cashing, misc.).
Sell and redeem government bonds, wire transfers, process night drop and mail, plus balance automatic teller machine (ATM) as assigned.
Meet Company “Teller Balancing Requirements” to assure accurate cash handling in the service to our customers and minimize time and effort to locate outages.
Exercise independent judgment while working with established check cashing guidelines.
Provide products and services education, assistance, research, support, and problem resolution in a timely manner to customers and employees.
Adhere to the Bank’s CIP, BSA and related security procedures to ensure bank compliance in your area of responsibility.
Uses active listening skills to determine customer needs to sell and cross-sell bank services in the branch and local community.
Consistently make productive use of your time, ask for additional assignments or assist others.
Performs other duties as assigned.

Customer Service Representative II

All duties listed above.
May be assigned as branch trainer or mentor for new tellers.
Complete all cash vault duties (incoming and outgoing cash shipments, supply tellers with cash, etc.)
Perform New Account duties as necessary (including opening new accounts, customer changes, etc.).

Position Qualifications:

Minimum of 1-year experience of cash handling with a good balancing record (previous bank experience preferred). Minimum of 2 years’ experience of cash handling with a good balancing record for CSR II position.
Demonstrated interest in selling and/or sales experience.
Excellent communication (written and oral) and organizational skills.
Excellent interpersonal skills and ability to develop rapport with people.
Problem-solving skills and ability to tactfully handle difficult customer situations.
Computer knowledge of Microsoft Word and familiarity with Excel plus, typewriter and ten-key calculator.
Ability to be a team player and work in a team environment.

Accordion 3

Relationship Manager Assistant

Non-Exempt – Full Time (40 hours a week)

Location: Steelhead Finance - Medford, Oregon

Post Date: February 14, 2020

Summary:

Assists Relationship Managers in managing portfolio risks. Performs diverse duties in support of, and in conjunction with, the Steelhead team, including but not limited to accurately problem solving customer invoice issues and collection on invoices in a designate portfolio, while communicating concerns to management and Relationship Managers in a timely manner. Provides excellent customer service and administrative support for Steelhead Finance.

Duties and Responsibilities:

Manage portfolio risks, resolving issues in a timely manner.
Use provided tools to oversee items needing follow up, while abiding by the direction of the Relationship Manager.
Identify and focus on highest risk portfolios, while managing the status of their portfolio as a whole.
Ensure the Relationship Manager is immediately informed on all portfolio weaknesses, concerns and issues.
Provide friendly, courteous and professional communication support, including responding to incoming telephone calls, electronic mail and voice mail for both internal and external customers.
Act as a liaison between customers and Relationship Managers.
Complete daily billing tasks.
Verify invoices prior to and after client funding.
Input information into electronic system to track progress on a portfolio.
Assist with client concerns and issues with invoices and generate solutions.
Request and obtain needed documents from clients.
Complete required internet and compliance training within established time frames.
Maintain accuracy, neatness and thoroughness in performance of assigned duties to minimize errors.
Complete collection process for invoices at levels that fall within company norms.
Work with Relationship Manager ensuring portfolio is managed and invoices are paid in a timely manner.

Skills and Abilities required:

Must be able to work within and foster a team environment, while effectively managing own work load.
Excellent oral, written and telephone communication skills.
Problem-solving skills and ability to tactfully resolve difficult customer situations.
Strong proven interpersonal skills in order to provide superior quality service to team mates and customers. Supporting the company’s commitment to fun, professional, service oriented working/business environment.
Ability to manage multiple priorities and achieve results according to department priority.

Education, training and experience:

Successful completion of a high school diploma or GED.
Excellent knowledge of office equipment essential to job performance: ten-key calculator, personal computer.
Strong knowledge of computer programs: Word, Outlook and Internet usage.

Accordion 4

Operations Support Specialist I

Non-Exempt – Full Time (40 hours a week)

Location: Medford, OR - Biddle Branch

Post Date: January 30, 2020

Summary:

The Operations Support Specialist I is responsible for providing technical and operational support to both bank personnel and clients on all deposit and various software applications. This position provides support services to internal and external users of the bank’s software applications. This position requires strong organizational skills, independent thinking and self-initiative. This individual promotes teamwork in the workplace and provides superior quality service throughout the bank. This position contributes to the efficient and effective operations of the Operations Support department while upholding the bank’s core values, competencies and service standards.

Duties and Responsibilities:

Provide friendly, courteous and professional communication support, including responding to incoming telephone calls, electronic mail and voice mail for both internal and external customers.
Provides solutions that always keep the client in mind by providing exceptional experiences for both bank personnel and clients.
Monitors the emails in the operations support cue and responds to requests accurately and in a timely manner.
Maintain a thorough knowledge of and ensures compliance of all federal and state laws and regulations and adheres to bank policies, procedures and standards, and conduct training for team members when necessary.
Provides technical support to branch, departments and clients on deposit applications.
Back-up all functions in the department, and assist with any related tasks as requested, needed or assigned in a timely manner.
Provide back-up support for branch coverage as a Customer Service Representative and/or Personal Banker.
Prioritize tasks to meet deadlines on a daily basis and special assignments.
Maintain accuracy, neatness, and thoroughness in performance of assigned duties to minimize errors.
Complete monthly certifications.
Complete all daily item processing tasks within required time frame.

Position Qualifications:

Requires a minimum of 2-4 years’ experience in the financial industry with demonstrated experience and aptitude in bank operations area.
Successful completion of a high school diploma or GED.
Ability to operate office equipment essential to job performance: ten-key calculator, personal computer, copy machine, fax machine.
Strong knowledge of computer programs: Word, Excel, core banking system, and Internet usage.
Excellent verbal, written, and telephone communication skills.
Strong proven interpersonal skills in order to provide superior quality service to teammates and customers.
Ability to effectively work independently, perform quality work and adhere to established timelines with or without direct supervision.
Ability to effectively work with team members and on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently, accurately and with established timeframes.
Ability to follow and interpret a variety of instructions and procedures furnished in written, oral or schedule form and demonstrate attention to detail.
Problem solving skills and ability to tactfully resolve difficult customer situations and deal with a variety of concrete variables.
Maintains satisfactory level of attendance as defined in the bank attendance policy.
Ability to look and project a professional image.

Accordion 5

IT Support Specialist I

Non-Exempt – Full Time (40 hours a week)

Location: Medford, OR - Biddle Branch

Post Date: January 30, 2020

Summary:

Provides support services to internal and/or external users of the organization’s computer systems, IT network, bank applications and online banking functions. Acts as a problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users. Coordinates user problem resolution with other departments if necessary, and tracks and reports recurring problems. Assists with responding to inquiries on complex operations functions for Online Banking systems and services. Works in conjunction with third party service providers and the IT Manager to roll out new products and services.

Duties and Responsibilities:

Ensure the highest level of customer service in a collaborative environment with a keen focus on helping people resolve issues and problems as the first point of contact at the Tech Support Desk.
Communicate with branch employees and managers about ongoing issues, help to resolve them and travel to branches as needed or scheduled.
Prepare documentation pertaining to the Core System and other systems as they relate to day-to-day operations.
Provide technical support for patching software and hardware updates and performing backups for all network systems.
Assist with the testing of new and modified programs/software/hardware for completeness and accuracy.
Assist in repairing, installing and maintaining computer related hardware and software.
Assist in the implementation of new products and services.
Assist with onboarding of new users and associated access forms.
Install, test and configure new phones, workstations, peripheral equipment and software.
Manage inventory of new and existing hardware through inventory software.
Assure that others in IT Team are kept informed of all factors influencing workflow.
Successfully complete required compliance training annually.
Continually work to enhance end user experience through process improvement.
Perform additional duties as assigned and work in other departments and branches as required.

Position Qualifications:

Familiarity with Windows environment, patch management, backups, virtual host environment, Exchange, Office and Apple products.
Experience working with a ticketing system.
2 years’ experience with setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones and peripherals.
Maintain customer service focus while juggling multiple task and priorities.
Maintain good written communication skills.
Ability to comprehend and follow oral and written instructions.
Ability to operate computer hardware and software, and to detect and resolve operation problems.
Ability to prioritize and complete multiple jobs simultaneously.
Must be detail oriented and calm under stress.
Ability to work with no direct supervision and to exercise independent judgment and analysis.
Must demonstrate the ability to exercise judgment, initiative and tact in dealing with department/branch supervisors, staff and outside vendor(s).
Must maintain confidentiality.
Must present a professional, business like appearance and manner.
Ability to function effectively as a member of a team or on individual tasks and assignments.
Ability to lift up to 80 pounds.

Accordion 6

Mortgage Loan Officer, Exempt – Commissioned

Location: Barnett Branch, Medford, OR

Post Date: January 30, 2020

Summary:

The Loan Officer’s principal duties and responsibilities shall be the marketing and origination of loans that meet the underwriting criteria for People’s Bank of Commerce’s consumer residential real estate loans.

Duties and Responsibilities:

Use best efforts to promote the products and services of People’s Bank of Commerce.
Make all loan applications on such terms and in such a manner as required by People’s Bank of Commerce and pursuant to all applicable federal, state, and local statutes, ordinances, rules and regulations which include, but are not limited to: the Equal Credit Opportunity Act, the Fair Housing Act, the Fair Credit Reporting Act, the Truth in Lending Act, the Real Estate Settlement Procedures Act and the Privacy Act.
Treat all consumers fairly regardless of race, color, gender, marital status, familial status, immigration status, sexual orientation, religion, disability or national origin.
Promote and provide loan products in a non-discriminatory manner, and offer loan options commensurate with borrower qualification. Clearly and completely explain all such loan options, including the current rates, fees and the benefits of each option.
Immediately forward all completed loan applications to Processing.
Keep accurate records and files as required by the Bank.
Respect People’s Bank of Commerce’s ownership of all equipment, supplies, books, records, and proprietary information. It is understood that customer lists developed while at People’s Bank of Commerce remain the property of the Bank even after termination of employment.
Adhere to the state and federal “Do Not Call” lists when marketing new customers and cold calling prospective customers.
Maintain confidentiality of all customer and Bank information at all times. Officers will be granted authorization to access specific software, programs, files and documents only on a need to know basis to complete job duties.
Attend all meetings as required.
Perform other duties as assigned

Position Qualifications:

Experience originating Conventional, FHA, VA, USDA, ODVA and Jumbo loans.
High School diploma.
Good oral, written and telephone communication skills.
Ability to effectively work with team members and on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently, accurately and with established time frames.
Maintain a valid NMLS number.