People's Bank Careers

At People's Bank, we strive to provide A Better Banking Experience to our customers and a better career experience for our employees. We recognize that our employees are the messenger of our vision and values and are key to the bank's success. People's Bank offers a competitive benefits package including salary commensurate with experience, 401k, Employee Stock Ownership Plan (ESOP), as well as health, dental, vision and life insurance coverage.

If you want to be empowered to excel in your work; if you are looking for career and growth opportunities; if you enjoy building relationships with your customers; and if you're seeking a family-oriented, fun team of people, People's Bank may be just the employer for you!

Contact from interested candidates only, please. No contact from recruiter, agencies or consultants. People’s Bank of Commerce is an Affirmative Action and Equal Opportunity Employer, M/F/D/V

Forward resume to hr@peoplesbank.bank

Current Career Opportunities:

Part Time Customer Service Representative I or II

Non-Exempt – Part Time (20-25 hours per week)

Location: Barnett Branch, Medford OR

Post Date: July 15, 2019

Summary:

The Customer Service Representative performs a variety of customer service activities for new and existing customers by providing exceptional customer service and support to expand and retain customer relationships, and promotes all bank products by cross selling financial services to customers. They contribute to the efficient and effective operations of the Branch while upholding the bank’s core values, core competencies and service standards.

Duties and Responsibilities:

Customer Service Representative I

Provide friendly, courteous and professional customer support, including responding to incoming telephone calls, electronic mail and voice mail.
Handle all monetary transactions for customers (i.e. deposits, withdrawals, loan payments, check cashing, misc.).
Sell and redeem government bonds, wire transfers, process night drop and mail, plus balance automatic teller machine (ATM) as assigned.
Meet “Teller Balancing Requirements” to assure accurate cash handling in the service to customers and minimize time and effort to locate outages.
Exercise independent judgment while working with established check cashing guidelines.
Provide products and services education, assistance, research, support, and problem resolution in a timely manner to customers and employees.
Adhere to the bank’s CIP, BSA and related security procedures to ensure bank compliance in your area of responsibility.
Use active listening skills to determine customer needs to sell and cross-sell bank services in the branch and local community.
Consistently make productive use of time, ask for additional assignments or assist others.
Performs other duties as assigned.

Customer Service Representative II

All duties listed above.
May be assigned as branch trainer or mentor for new tellers.
Complete all cash vault duties (incoming and outgoing cash shipments, supply tellers with cash, etc.)
Perform New Account duties as necessary, including opening new accounts, customer changes, etc.

Position Qualifications:

Minimum of 1 year experience of cash handling with a good balancing record (previous bank experience preferred). Minimum of 2 years’ experience of cash handling with a good balancing record for CSR II position.
Demonstrated interest in selling and/or sales experience.
Excellent communication, written and oral, and organizational skills.
Excellent interpersonal skills and ability to develop rapport with people.
Problem-solving skills and ability to tactfully handle difficult customer situations.
Computer knowledge of Microsoft Word and familiarity with Excel plus, typewriter and ten-key calculator.
Ability to be a team player and work in a team environment.
Maintain a satisfactory level of attendance

Contact from interested candidates only, please. No contact from recruiter, agencies or consultants. Forward resumes to hr@peoplesbank.bank. People’s Bank of Commerce is an Affirmative Action and Equal Opportunity Employer, M/F/D/V

Accordion 5

Account Analyst (Steelhead Finance)

Non-Exempt – Full Time (40 hours a week)

Location: Steelhead Finance, Medford OR

Post Date: May 31, 2019

Summary:

Provides support to Steelhead Finance with the purchase, approval and maintenance of client invoices. Responsible for entering client invoices via automated software in accordance with established legal regulations and company policies and procedures. Ensures correct combinations of documents are prepared and/or received for each transaction. Performs diverse duties in support of, and in conjunction with, the Steelhead team, including but not limited to accurately approving client invoices for purchase in computer systems. Provides excellent customer service and administrative support for Steelhead Finance.

Duties and Responsibilities:

Provide friendly, courteous and professional communication support, including responding to incoming telephone calls, electronic mail and voice mail for both internal and external customers.
Review for accuracy and completeness on all new invoices prior to approving and ensure correct documentation for each transaction.
Obtain all necessary documentation for each invoice.
Follow the invoice until accuracy is confirmed, updating changes as necessary.
Set-up and maintain fees and deductions in accordance with company policy and procedures and established guidelines.
Understand and adhere to the compliance of all federal and state laws and regulations and company policies, procedures and standards in area of responsibility.
Maintain accuracy, neatness and thoroughness in performance of assigned duties to minimize errors.
Complete all required internet compliance training within established time frames.
Set up and maintain ticklers.

Performance Standards:

Maintain accuracy, neatness and thoroughness in performance of assigned duties to minimize errors.
Process invoices at levels that fall within company norms.
Prioritize tasks and special assignments to meet deadlines on a daily basis.
Minimal to no errors on invoice approval.
Work with team mates ensuring clients are funded in a timely manner.
Answer telephone by 3rd ring.
Respond promptly to walk-in customers and incoming telephone calls by assisting or referring them to appropriate personnel/departments.
Maintain a satisfactory level of attendance and tardiness as defined in the company attendance policy.

Education, training and experience:

Successful completion of a high school diploma or GED.
Excellent knowledge of office equipment essential to job performance: ten-key calculator, personal computer.
Strong knowledge of computer programs: Word, Outlook and Internet usage.

Accordion 6

Mortgage Loan Officer, Exempt – Commissioned

Location: Barnett Branch, Medford, OR

Post Date: April 26 , 2019

Summary:

The Loan Officer’s principal duties and responsibilities shall be the marketing and origination of loans that meet the underwriting criteria for People’s Bank of Commerce’s consumer residential real estate loans.

Duties and Responsibilities:

Use best efforts to promote the products and services of People’s Bank of Commerce.
Make all loan applications on such terms and in such a manner as required by People’s Bank of Commerce and pursuant to all applicable federal, state, and local statutes, ordinances, rules and regulations which include, but are not limited to: the Equal Credit Opportunity Act, the Fair Housing Act, the Fair Credit Reporting Act, the Truth in Lending Act, the Real Estate Settlement Procedures Act and the Privacy Act.
Treat all consumers fairly regardless of race, color, gender, marital status, familial status, immigration status, sexual orientation, religion, disability or national origin.
Promote and provide loan products in a non-discriminatory manner, and offer loan options commensurate with borrower qualification. Clearly and completely explain all such loan options, including the current rates, fees and the benefits of each option.
Immediately forward all completed loan applications to Processing.
Keep accurate records and files as required by the Bank.
Respect People’s Bank of Commerce’s ownership of all equipment, supplies, books, records, and proprietary information. It is understood that customer lists developed while at People’s Bank of Commerce remain the property of the Bank even after termination of employment.
Adhere to the state and federal “Do Not Call” lists when marketing new customers and cold calling prospective customers.
Maintain confidentiality of all customer and Bank information at all times. Officers will be granted authorization to access specific software, programs, files and documents only on a need to know basis to complete job duties.
Attend all meetings as required.
Perform other duties as assigned

Position Qualifications:

Experience originating Conventional, FHA, VA, USDA, ODVA and Jumbo loans.
High School diploma.
Good oral, written and telephone communication skills.
Ability to effectively work with team members and on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently, accurately and with established time frames.
Maintain a valid NMLS number.