Location:          Medford, OR

Post Date:        September 20, 2019

Summary:

The Operations Manager oversees, directs and organizes the work of the centralized branch operation team.  Promotes teamwork in the workplace and ensures outstanding internal and external customer relations with exceptional service levels. Researches and builds products, features and platforms; analyzes data and existing systems to meet bank goals and objectives.  Supports the deposit core and applications and delivers electronic banking products and services.  Develops and implements bank policy and procedures for both branch personnel and operation activities. Is a leader and promotes a culture of high performance and continuous improvement that values learning and a commitment to quality.

Duties and responsibilities:

• Monitor daily operations to streamline processes, and also supervise the execution of daily tasks, adhering to strict deadlines.
• Responsible for setting up the workflow process and taking necessary measures to provide the needed support for efficient bank operations.
• Leads and manages projects to meet the strategic goals and objectives of the bank.
• Administer the bank’s core processing system for the deposit operations.
• Inspire, mentor and coach staff members through personal coaching with clear expectations, celebrations, measurements and accountability.
• Foster teamwork and promotes a solution driven environment.
• Active member in the Compliance Committee to ensure the bank’s compliance with all deposit rules, laws and regulations.
• Ensure support operations personnel are fully aware of and adhere to all state and federal regulations plus process work in accordance with bank policies and procedures.
• Support the development, implementation and management of the Bank Secrecy Act/Anti-Money Laundering and OFAC Compliance Programs.
• Assist in the preparation responses for examiners, auditors, or internal audits and make corrections as necessary.
• Engaged in community development activities to increase awareness of banks presence to the community members and general public.
• Develop and maintain a thorough working knowledge of the banks services, operations and organization; communicate this understanding to others when appropriate and refer inquiries and correspondence to the proper department or individual.
• Chair periodic meetings (operations support, new accounts, and BSO) to discuss improvements and resolve issues.
• Completes interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Fosters a success-oriented, accountable environment within the bank through well-defined expectations, policies and procedures. 
• Promotes a strong relationship between branches, departments and operations support team.
• Ability to interact with all levels of the banks organization and collaborate with team members.
• Maintain an attendance record that meets the bank guidelines.
• Other duties as assigned.

 Position Qualifications:

• 8 plus years’ experience in deposit operations management with a minimum of 3 years bank compliance and/or audit experience.
• 4 years of leadership experience including hiring, coaching, training and mentoring
• Knowledge and understanding of departmental workflow processes
• Extensive knowledge of financial institution policies and procedures.
• Must be able to respond to common inquiries from regulatory agencies, courts and outside consultants.
• Strong organizational skills and the ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Intermediate knowledge of Microsoft Word and Excel and other bank equipment.
• Strong analytical and technical skills for administering the bank’s core processing system.
• Excellent verbal, written, and interpersonal communication skills.
• Degree in Business Administration a plus.

Contact from interested candidates only, please. No contact from recruiter, agencies or consultants. Forward resumes to hr@peoplesbank.bank. People’s Bank of Commerce is an Affirmative Action and Equal Opportunity Employer, M/F/D/V

Location:       Barnett Branch, Medford, OR

Post Date:     April 26 , 2019

Summary:

The Loan Officer’s principal duties and responsibilities shall be the marketing and origination of loans that meet the underwriting criteria for People’s Bank of Commerce’s consumer residential real estate loans.

Duties and Responsibilities: 

• Use best efforts to promote the products and services of People’s Bank of Commerce.
• Make all loan applications on such terms and in such a manner as required by People’s Bank of Commerce and pursuant to all applicable federal, state, and local statutes, ordinances, rules and regulations which include, but are not limited to: the Equal Credit Opportunity Act, the Fair Housing Act, the Fair Credit Reporting Act, the Truth in Lending Act, the Real Estate Settlement Procedures Act and the Privacy Act.
• Treat all consumers fairly regardless of race, color, gender, marital status, familial status, immigration status, sexual orientation, religion, disability or national origin.
• Promote and provide loan products in a non-discriminatory manner, and offer loan options commensurate with borrower qualification. Clearly and completely explain all such loan options, including the current rates, fees and the benefits of each option.
• Immediately forward all completed loan applications to Processing.
• Keep accurate records and files as required by the Bank.
• Respect People’s Bank of Commerce’s ownership of all equipment, supplies, books, records, and proprietary information. It is understood that customer lists developed while at People’s Bank of Commerce remain the property of the Bank even after termination of employment.
• Adhere to the state and federal “Do Not Call” lists when marketing new customers and cold calling prospective customers.
• Maintain confidentiality of all customer and Bank information at all times. Officers will be granted authorization to access specific software, programs, files and documents only on a need to know basis to complete job duties.
• Attend all meetings as required.
• Perform other duties as assigned

 Position Qualifications: 

• Experience originating Conventional, FHA, VA, USDA, ODVA and Jumbo loans.
• High School diploma.
• Good oral, written and telephone communication skills.
• Ability to effectively work with team members and on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently, accurately and with established time frames.
• Maintain a valid NMLS number.

Contact from interested candidates only, please. No contact from recruiter, agencies or consultants. Forward resumes to hr@peoplesbank.bank. People’s Bank of Commerce is an Affirmative Action and Equal Opportunity Employer, M/F/D/V