Location:  Barnett Branch, Medford, OR

Post Date: December 4, 2018

Summary:

The Loan Officer’s principal duties and responsibilities shall be the marketing and origination of loans that meet the underwriting criteria for People’s Bank of Commerce’s consumer residential real estate loans.

Duties and Responsibilities:

• Use best efforts to promote the products and services of People’s Bank of Commerce.
• Make all loan applications on such terms and in such a manner as required by People’s Bank of Commerce and pursuant to all applicable federal, state, and local statutes, ordinances, rules and regulations which include, but are not limited to: the Equal Credit Opportunity Act, the Fair Housing Act, the Fair Credit Reporting Act, the Truth in Lending Act, the Real Estate Settlement Procedures Act and the Privacy Act.
• Treat all consumers fairly regardless of race, color, gender, marital status, familial status, immigration status, sexual orientation, religion, disability or national origin.
• Promote and provide loan products in a non-discriminatory manner, and offer loan options commensurate with borrower qualification. Clearly and completely explain all such loan options, including the current rates, fees and the benefits of each option.
• Immediately forward all completed loan applications to Processing.
• Keep accurate records and files as required by the Bank.
• Respect People’s Bank of Commerce’s ownership of all equipment, supplies, books, records, and proprietary information. It is understood that customer lists developed while at People’s Bank of Commerce remain the property of the Bank even after termination of employment.
• Adhere to the state and federal “Do Not Call” lists when marketing new customers and cold calling prospective customers.
• Maintain confidentiality of all customer and Bank information at all times. Officers will be granted authorization to access specific software, programs, files and documents only on a need to know basis to complete job duties.
• Attend all meetings as required.
• Perform other duties as assigned

 Position Qualifications:

• Experience originating Conventional, FHA, VA, USDA, ODVA and Jumbo loans.
• High School diploma.
• Good oral, written and telephone communication skills.
• Ability to effectively work with team members and on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently, accurately and with established time frames.
• Maintain a valid NMLS number.

Contact from interested candidates only, please. No contact from recruiter, agencies or consultants. Forward resumes to hr@peoplesbank.bank. People’s Bank of Commerce is an Affirmative Action and Equal Opportunity Employer, M/F/D/V

Location:          Grants Pass, OR

Post Date:        January 11, 2019

Summary:

The Customer Service Representative performs a variety of customer service activities for new and existing customers by providing exceptional customer service and support to expand and retain customer relationships, and promotes all bank products by cross selling financial services to customers. They contribute to the efficient and effective operations of the Branch while upholding the bank’s core values, core competencies and service standards.

Duties and Responsibilities:

Customer Service Representative I

• Provide friendly, courteous and professional customer support, including responding to incoming telephone calls, electronic mail and voice mail.
• Handle all monetary transactions for customers (i.e. deposits, withdrawals, loan payments, check cashing, misc.).
• Sell and redeem government bonds, wire transfers, process night drop and mail, plus balance automatic teller machine (ATM) as assigned.
• Meet “Teller Balancing Requirements” to assure accurate cash handling in the service to customers and minimize time and effort to locate outages.
• Exercise independent judgment while working with established check cashing guidelines.
• Provide products and services education, assistance, research, support, and problem resolution in a timely manner to customers and employees.
• Adhere to the bank’s CIP, BSA and related security procedures to ensure bank compliance in your area of responsibility.
• Use active listening skills to determine customer needs to sell and cross-sell bank services in the branch and local community.
• Consistently make productive use of time, ask for additional assignments or assist others.
• Performs other duties as assigned.

Customer Service Representative II

• All duties listed above.
• May be assigned as branch trainer or mentor for new tellers.
• Complete all cash vault duties (incoming and outgoing cash shipments, supply tellers with cash, etc.)
• Perform New Account duties as necessary, including opening new accounts, customer changes, etc.

Position Qualifications: 

• Minimum of 1 year experience of cash handling with a good balancing record (previous bank experience preferred). Minimum of 2 years’ experience of cash handling with a good balancing record for CSR II position.
• Demonstrated interest in selling and/or sales experience.
• Excellent communication, written and oral, and organizational skills.
• Excellent interpersonal skills and ability to develop rapport with people.
• Problem-solving skills and ability to tactfully handle difficult customer situations.
• Computer knowledge of Microsoft Word and familiarity with Excel plus, typewriter and ten-key calculator.
• Ability to be a team player and work in a team environment.
• Maintain a satisfactory level of attendance

Contact from interested candidates only, please. No contact from recruiter, agencies or consultants. Forward resumes to hr@peoplesbank.bank. People’s Bank of Commerce is an Affirmative Action and Equal Opportunity Employer, M/F/D/V