Dear Valued Customer:

We understand that there is much concern with the financial impacts that are being experienced by many of our customers in conjunction with the COVID-19 pandemic.  We want to share some of the things the bank is doing to assist our customers and potentially ease some of the burdens families and businesses are experiencing.  Beginning today and until June 30^th, 2020, our bank is taking the following actions:

• We are waiving all Overdraft and Non-sufficient funds charges on our customers checking accounts (business and consumer).
• We are waiving the ATM surcharge fees for our customers (business and consumer) who conduct ATM transactions at all ATMs withdrawals, done at any ATM, anywhere. Note:  When completing the ATM withdrawal, the ATM owner will likely inform you that a fee will be assessed.  Just accept the disclosed fee on the screen and we will reverse it back into your account on the day the ATM transaction is processed against your account. 
• We are waiving all late payment charges on any loans at the bank.
• We are waiving early withdrawal penalties on Certificates of Deposit. 
• We will be offering payment accommodations, such as payment deferrals, extending payment due dates or other actions to avoid delinquencies and negative credit reporting.

During this crisis, our federal and state governments are working on immediate actions that will provide financial support to individuals and businesses that are being impacted by the economic slowdown.  We believe that if we want this financial crisis to end as soon as possible that Americans maintain the status quo by spending as usual and we encourage people to make their mortgage, auto loan and credit card payments.  To keep the economy moving, it is our duty as citizens to use cash received from the stimulus payments from the government and continue to pay our bills and make purchases as needed.

We encourage you to keep communications open with us and let us know of your financial challenges.  We all have a strong interest in your financial stability as our financial health is directly tied to yours.

If we all work together; we can shorten the time of the financial impacts from COVID-19 and return to normalcy. Be safe, be courteous and be strong- together we can make a difference. 

Respectfully,

Ken Trautman, President & CEO

Dear Valued Customer:

At People’s Bank we are taking precautions to make sure the safety of our customers and employees are a priority. Our goal is to keep our staff and customers safe, while providing you with a safe and convenient way of banking. 

As we continue to monitor the current health situation regarding COVID-19, we have made the decision to suspend lobby service effective Thursday, March 19^th, 2020, through Friday, April 3^rd, 2020, depending on public health conditions. This is a similar approach for most banks in our region. 

While access to the lobby is suspended, we will continue to offer drive-up service at our Medford-Barnett, Ashland, Central Point and Grants Pass Branch locations. We also have ATM service at the Barnett and Grants Pass branches. At locations that do not have a drive-up or an ATM (Medford-Biddle or Klamath Falls), please utilize the night drop service for deposit transactions. Additional in-branch services will be by appointment.

We also encourage you to use our online banking tools to help manage your finances. The following banking services are available with Online Banking and our Mobile Banking app:

• Pay bills
• Mobile Deposit which will allow you to deposit checks directly from your phone with a touch of a button
• Person to Person Payments (P2P) which allows you to immediately send money to your friends and family   
• Check account balances
• Transfer funds between your accounts 
• Contact us with the touch of a button
• View your recent transaction history
• Turn your debit card on/off with a touch of a button

You can access your People’s Bank accounts online at peoplesbank.bank or our Mobile app. If you need assistance with our Online Banking products, please call us at 866-454-4735. For your convenience, the direct phone numbers to your branch locations are listed below. 

As you know this situation continues to be very fluid and we are committed to keeping you informed as conditions change.  We appreciate your understanding. 

Healthy regards,

Ken Trautman, President & CEO

Medford (Barnett) – 541-622-6222

Medford (Biddle) – 541-776-5350

Ashland – 541-482-3886

Central Point – 541-665-5262  

Grants Pass – 541-955-8005

Klamath Falls – 541-273-2717

Mortgage Lending – 541-494-4363